Returns & Exchanges

At Omnilux, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for all devices and topical products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Pack Your Items

  Securely package the items in their original packaging, ensuring all accessories, manuals, and charging cables are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.